1 Introduction
PHPark22 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every Filipino member who uses our services. This Privacy Policy explains how PHPark22 collects, uses, stores, shares, and protects personal information in connection with your use of our website at phpark22.app and all related services, including sports betting, casino games, virtual sports, and customer support channels.
We understand that trust is the foundation of any good relationship — and that's especially true when it comes to your personal data. When you sign up for PHPark22, you're sharing real information about yourself, and we take that seriously. This policy is written to be as clear and readable as possible. If anything is unclear, please contact us and we'll explain it.
PHPark22 operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We have appointed a Data Protection Officer who oversees our compliance obligations and is your point of contact for any privacy-related concern.
PHPark22 serves Filipino bettors nationwide — and protects their data with the same commitment.
2 Data We Collect
PHPark22 collects personal data in several ways — directly from you when you register or interact with our platform, automatically through your device and browsing activity, and from third parties such as payment processors and identity verification services. The table below summarises the main categories of data we collect:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | You (at registration/verification) |
| Contact Data | Mobile number, email address, residential address in the Philippines | You |
| Financial Data | GCash/Maya account reference, bank account details, transaction history | You & payment processors |
| Account Data | Username, hashed password, account preferences, bet history | You & platform activity |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Automatic (your device) |
| Usage Data | Pages visited, features used, session duration, click patterns | Automatic (analytics) |
| Communication Data | Support chat logs, emails, feedback forms | You (when contacting us) |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or medical information unless strictly required by law or with your explicit consent.
3 Why We Collect Your Data
PHPark22 only collects data that it has a genuine reason to use. Here is how each category of data is used on our platform:
- Identity and Contact Data — to create and manage your account, verify your age and identity, and communicate with you about your account activity.
- Financial Data — to process deposits and withdrawals securely in Philippine Pesos (₱), detect and prevent fraud, and comply with anti-money laundering (AML) regulations.
- Account and Usage Data — to personalise your PHPark22 experience, provide relevant promotions, improve our products, and monitor responsible gaming indicators.
- Technical Data — to maintain platform security, detect suspicious login activity, and resolve technical issues affecting your experience.
- Communication Data — to respond to your inquiries, resolve complaints, and improve our customer support quality.
PHPark22 may also use aggregated, anonymised data for internal research and analytics. This data cannot be used to identify any individual member.
PHPark22 processes all financial data securely — keeping your ₱ transactions safe every step of the way.
4 Legal Basis for Processing
PHPark22 processes your personal data under the following legal bases as recognised under the Philippine Data Privacy Act of 2012:
- Contractual necessity — processing required to fulfil our obligations to you as a registered member, including account management and transaction processing.
- Legal obligation — processing required to comply with Philippine laws and regulations, including AML, KYC (Know Your Customer), and data reporting requirements.
- Legitimate interest — processing necessary for fraud prevention, platform security, and improving our services, where these interests are not outweighed by your data protection rights.
- Consent — for certain marketing communications and optional cookies, where you have given clear, informed consent that you can withdraw at any time.
5 Sharing Your Data
PHPark22 does not sell your personal data. We may share limited personal information with trusted third parties in the following circumstances:
- Payment processors — GCash, Maya, GrabPay, Coins.ph, and banking partners who need your data solely to process financial transactions on your behalf.
- Identity verification providers — third-party KYC services that assist with age verification and fraud screening.
- IT infrastructure and cloud providers — service providers who host and maintain our platform infrastructure under strict confidentiality agreements.
- Regulatory and law enforcement authorities — where legally required, for example in response to a court order or legitimate regulatory request from Philippine authorities.
- Professional advisors — lawyers, auditors, and compliance consultants bound by professional secrecy obligations.
6 Cookies and Tracking
PHPark22 uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. There are three main categories of cookies we use:
- Essential cookies — required for the platform to function. These include session management cookies that keep you logged in. You cannot opt out of these without affecting platform functionality.
- Analytics cookies — help us understand how members navigate PHPark22 so we can improve the experience. These collect anonymised data about page visits and feature usage.
- Preference cookies — remember your platform settings, such as your preferred language or display options, so you don't have to reset them every visit.
You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using PHPark22, but may affect certain personalisation features.
7 How We Protect Your Data
PHPark22 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information:
- All data transmitted between your device and PHPark22 servers is encrypted using TLS (Transport Layer Security) technology.
- Passwords are stored using industry-standard hashing algorithms. PHPark22 employees cannot view your actual password.
- Access to member personal data within PHPark22 is restricted on a strict need-to-know basis. Only authorised personnel can access sensitive data, and all access is logged.
- Our servers are hosted in secure data centres with physical access controls, regular security audits, and 24/7 monitoring.
- We conduct regular internal reviews of our data handling practices and update our security measures in response to emerging threats.
PHPark22 protects your information so you can focus on what matters — enjoying the game.
8 How Long We Keep Your Data
PHPark22 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements. In practice:
- Account data is retained for the duration of your membership and for five years after account closure, in compliance with our regulatory obligations.
- Transaction records are retained for at least five years as required by Philippine anti-money laundering regulations.
- Support communications are retained for two years after your last interaction with our support team.
- Analytics and usage data is retained in anonymised form for up to three years for product improvement purposes.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual member.
9 Your Privacy Rights
Under the Philippine Data Privacy Act, you have the following rights regarding the personal data PHPark22 holds about you. To exercise any of these rights, contact our Data Protection Officer at privacy@phpark22.app.
Right to Access
Request a copy of the personal data PHPark22 holds about you and information on how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary and no legal obligation requires us to retain it.
Right to Object
Object to processing of your personal data for direct marketing or where processing is based on legitimate interest.
Right to Portability
Receive a copy of your personal data in a machine-readable format for transfer to another service provider.
Right to Withdraw Consent
Withdraw any consent you have previously given for data processing at any time, without affecting prior processing.
We will respond to any valid request within 15 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
10 Minors
PHPark22 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account or provided personal data, we will delete that data and close the account immediately. If you believe a minor has accessed PHPark22, please notify us at support@phpark22.app as soon as possible.
11 Third-Party Links
Our platform may occasionally contain links to third-party websites or services for reference purposes. PHPark22 is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policy of any third-party site you visit. Clicking a third-party link from PHPark22 does not mean that we endorse or have any control over their data handling practices.
12 Changes to This Policy
PHPark22 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make significant changes, we will notify active members via email or an in-platform notification at least 7 days before the changes take effect.
The most current version of this policy will always be available at phpark22.app/privacy-policy. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We encourage you to review this policy periodically.
13 Data Protection Officer
In compliance with the Philippine Data Privacy Act, PHPark22 has appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and ensuring compliance with applicable data privacy laws. The DPO is the primary contact for all privacy-related concerns, data subject requests, and regulatory inquiries.
You can reach our Data Protection Officer directly at: privacy@phpark22.app
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or PHPark22's handling of your personal data, please reach out through any of the following channels:
- General Support: support@phpark22.app
- Data Privacy Requests: privacy@phpark22.app
- Support Hours: 24 hours a day, 7 days a week
- Privacy Policy: phpark22.app/privacy-policy
- Terms and Conditions: phpark22.app/terms-conditions
- FAQ: phpark22.app/faq
We take every privacy inquiry seriously. Our team is here to help and will respond to all requests as promptly as possible, and no later than 15 working days for formal data subject requests.